After initial preparations, week 3 of the project has seen things shift up a gear as we get ready for our first sprint. This involved all councils undergoing user research training, as well as some of us preparing for Sprint 1 user research interviews.

It’s felt like an age in arriving, but finally the Chatbot project has launched properly. With contracts exchanged and our delivery partners engaged it was time to all get together in Birmingham for an all-day kick-off event.

We’re more than a little excited to announce our delivery partner for the project

Over the Christmas break, applications for our Digital Specialists opportunity for the project were closed. In our rush to get the opportunity out we ran straight into Christmas holidays with the shortlisting process, so a lesson learned there.