Project resources
Here you can access the deliverables from the project and other materials used and produced by the project
Project Deliverables
- Project Summary Report (Torchbox, April 2019)
- User Research Summary Report (Torchbox, April 2019)
- Case Studies (Torchbox, April 2019)
- ROI Analysis and Market Summary (Torchbox, April 2019)
- Technology Landscape Review (Torchbox, April 2019
- Example Conversational AI Architecture (Torchbox, April 2019)
- Chatbot Feature Comparison Matrix (Torchbox, April 2019)
Project Overview
Application
- Expression of Interest
- Detailed project application
- Application summary and feedback
- Local Digital Collaboration Unit project page
Procurement
Project initiation
User research
Training
Recruitment
- User recruitment guide (Torchbox)
- Recruitment flyer example (Oxford City)
- User interview consent form (Torchbox)
Interview data capture
- User interview script (Torchbox)
- User interview notes template (Torchbox)
- User experience map template - Powerpoint
- User experience map template - Keynote (Mac)
Sprint #1: Planning
- Show and tell slides (Torchbox)
- User journey map: Oxford
- User journey map: Cheltenham
- User journey map: Hertsmere
Sprint #2: Waste and Recycling
- Show and tell slides (Torchbox)
- Show and tell session recording (YouTube)
- User journey map: NE Derbyshire
- User journey map: Bolsover (generic)
- User journey map: Bolsover (tasks)
- User journey map: Cheltenham
Sprint #3: Revenues and Benefits
- Chatbots Show and tell slides (Torchbox)
- Show and tell session recording (YouTube)
- User journey map: Redditch & Bromsgrove