We’ve now reached the end of our project, so it’s time to look back on the work we did and the things we learned along the way. This includes the project deliverables produced as part of the project funding requirements.

This week we completed Sprint #4 of the project, looking at Highways services in Surrey (as our only highways authority. As well as user research interviews with 8 members of the public there were stakeholder interviews with 3 staff in the council.

This week we completed Sprint #3 of the project, looking at revenues and benefits services across three councils. As well as user research interviews with 19 members of the public there were stakeholder interviews with 8 staff in councils.

This week we completed Sprint #2 of the project, looking at waste and recycling services across four councils. As well as user research interviews with 24 members of the public there were stakeholder interviews with 9 staff in councils.

This week we completed Sprint #1 of the project, looking at planning services across three councils. As well as user research interviews with 18 members of the public there were stakeholder interviews with 6 staff in councils, and a stack of data gathering to get completed.